Frequently Asked Questions

General

  • How do I obtain support for GE products purchased before April 2011?

    Customer service for products purchased before April 2011 is available at 1-800-448-0329 or online at www.home-electronics.net/ge/pc/home.asp

  • How can I find a new battery for my GE phone?

    If your phone is one of these models...

    All models - 30522, 30524,30784, 30520,30780... Click this link to find a battery

    All models - 28512,28522,28502,30542,30544,30540... Click this link to find a battery

    If you don't see your GE model listed here and you purchased your GE phone before April 2011 click here to be redirected for legacy GE batteries or call Thomson at 1-800-448-0329

  • Where can I purchase a new GE phone?

    Click and select the product you wish to purchase. Every GE phone page has a list of exclusive retailer links where it can be purchased.

  • How can I obtain a User's Guide for my GE phone?

    If your product was purchased after April 2011, you can download a users guide from our product support page.

    If your GE phone was purchased before April 2011, go to www.home-electronics.net/user_guides.asp to find the GE phone user's guide by model.

  • My corded phone doesn’t work.

    Disconnect the telephone line from the base unit and connect the line to a known working telephone. If the working telephone operates properly, contact our customer support center at 1-877-394-9775 for warranty information.

  • My cordless phone doesn’t work.

    Try this reset procedure:

    1. Unplug all power adapters from the power outlets.
    2. Disconnect the telephone line cord from the base or modular jack.
    3. Remove the battery compartment covers and unplug all handset battery packs.
    4. After a few minutes, re-install all handset battery packs, making sure that the connectors are snug and the wires are not pinched before replacing all battery compartment covers.
    5. Plug the power adapters for the base and any chargers back into their power outlets. Be sure not to use outlets that are controlled by wall switches or timers.
    6. Place all handsets in the telephone base or chargers to charge without interruption for at least 30 minutes before use.
    7. Plug the line cord into the telephone base or modular jack and verify operation.

    If steps above do not work, you can call us at 1-877-394-9775

  • Why won’t my answering system answer calls?

    Try this:

    1. Is the answering system on? All GE telephones with answering systems have an on/off function. Make sure your answering system is set to "on" position.
    2. Is the answering system full? Check and delete messages if your answering system is at capacity.
    3. Is Voicemail answering your calls? If you have Voicemail service, make sure it is set for at least two more rings than your answering system. For example, if your answering system is set to answer after 4 rings, change your voicemail to answer after 6 rings.

    This will ensure your answering system answers the call when you don't. If you are on the line when someone else calls, voicemail will answer that call. If you prefer to use only your answering system and do not want voicemail to answer your calls while you are on the line, contact your service provider and request that your voicemail service be turned off.

    If steps above do not work, you can call us at 1-877-394-9775

  • My callers can leave a message, but there are no messages recorded on my answering system.

    Try this:

    1. Is there another telephone product on the same line that also has an answering system built in? If so, turn the other answering system off.
    2. Do you have voicemail service? If so, make sure it is set for at least two more rings than your answering system. For example, if your answering system is set to answer after 4 rings, change your voicemail to answer after 6 rings. This will ensure your answering system answers the call when you don't. If you are on the line when someone calls, voicemail will answer the call. If you prefer to use only your answering system and do not want voicemail to answer your calls while you are on the line, contact your service provider and request that your voicemail service be turned off.

    If you're not sure if voicemail is on your line, contact your telephone service provider to check. If so, you can request it to be turned off, or set for at least 2 more rings than your answering system.

    If steps above do not work, you can call us at 1-877-394-9775

  • Do I need a DSL filter?

    My user's guide indicates this in the installation section. If you have DSL internet service, we recommend you contact your DSL service provider to see if they recommend filters for your telephone jacks and how to obtain them if necessary.

    If steps above do not work, you can call us at 1-877-394-9775

28512, 28522, 28502

  • How do I delete the caller id log entries?

    Try this procedure:

    1. Press the CID+ button up (towards the top of the button) to select Caller ID log.
    2. Press the CID+/- button up or down (towards the top to scroll up, or at the bottom to scroll down) to find the desired record and then press the menu button.
    3. Press CID+/- down to select DELETE to remove the selected record (or select DELETE ALL to remove all records), then press ok.
    4. Press OK again to confirm.

    If steps above do not work, you can call us at 1-877-394-9775

  • I can only see the name in caller ID log, how do I view the phone number?

    Try this procedure:

    1. Press the CID+ button up (towards the top of the button) to select Caller ID log.
    2. Press the CID+/- button up or down to review calls. The name of the caller will be displayed
    3. To view the number of the caller, press ok while the name appears on the screen.
    4. Press the CID+/- button up or down to review another record.

    If steps above do not work, you can call us at 1-877-394-9775

  • How do I delete the "Missed Calls" from my display?

    The Missed Calls indicator is displayed when incoming calls are not answered. To remove this message from your display, simply review the call log. To do this, press the CID + button up (towards the top of the button) to select Caller ID log. The most recent call information will be displayed.

    Then, press the Phonebook - button (towards the bottom of the button) to review the next most recent call and continue to press the Phonebook - button until all calls have been reviewed. If you have more than one handset registered to the same base, you will need to review the call log on each handset to remove the Missed Calls message from the display.

    If steps above do not work, you can call us at 1-877-394-9775

31591, 31590

30520, 30522, 30524

  • What is the “New Call” message on my display for and how do I delete it?

    The “New Call” message indicates a call has been received but not answered. To delete this message, follow these steps:

    1. Press the CID+ button up (towards the top of the button) to select Caller ID log as shown.
    2. Press the CID+/- button up or down (towards the top to scroll up, or at the bottom to scroll down) to review the call log. Once all the new calls received have been viewed, the “New Call” message will be deleted,
  • My handset indicates “Register your handset”, what should I do?

    If you purchased an accessory handset or if your existing handset has lost its link to the base, follow this procedure to register your handset.

    1. Make sure the handset battery has been charged in its base for at least 2 hours. For the next step, make sure the handset is near the base unit.
    2. Press the menu/ok button on the handset when the display shows “REGISTER YOUR HANDSET”. The handset will then display “PRESS LOCATOR KEY FOR 5 SEC.”
    3. Press and hold the (intercom button) on the 30524 corded base unit OR the (find button) on the 30522 base unit for at least 5 seconds or until you hear a beep.
  • There is a blue flashing ring on my handset earpiece, how do I turn this off?

    The blue flashing ring indicates you have a new voicemail on your telephone line. Voicemail is a service provided by your telephone service provider. When a new voicemail message is received, the blue ring will flash and the display will show (flashing envelop icon) and the display will show “New Voicemail”

  • How do I know if I have a new message on my answering system?

    If you receive a new message on your answering system, the display will show (flashing tape icon) and the display will show the message “NEW MESSAGES”.